Privacy Policy
Last Updated: 3 June 2026
Introduction
Windowcharm Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or submit information through our advertising and enquiry forms.
Who We Are
Windowcharm Ltd provides commercial blinds, curtains, flooring, ceilings, refurbishment, and fit-out services throughout the United Kingdom.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details on our website.
Information We Collect
We may collect the following information:
- Name
- Email address
- Telephone number
- Company name
- Project requirements and enquiry details
- Information provided through Facebook Lead Forms or other advertising platforms
- Website usage information through cookies and analytics tools
How We Use Your Information
We use your information to:
- Respond to enquiries and requests
- Provide quotations and proposals
- Contact you regarding products and services you have expressed interest in
- Deliver our services
- Improve our website and marketing activities
- Comply with legal and regulatory obligations
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
Marketing Communications
If you enquire about our products or services, we may contact you regarding your enquiry.
Where required by law, we will obtain your consent before sending marketing communications. You may opt out of marketing communications at any time.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers who assist us with:
- Website hosting
- CRM systems
- Marketing platforms
- Email services
- Business operations
All third parties are required to protect your information and process it in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal, accounting, or regulatory requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request transfer of your data where applicable
- Withdraw consent where consent is relied upon
To exercise any of these rights, please contact us.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support marketing activities.
You can manage cookie preferences through your browser settings.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
Windowcharm Ltd
Email: info@windowcharm.co.uk
Website: https://windowcharm.co.uk